24/7 Customer Support
Why is the provision of a good customer support service vital on today?s Internet hosting market? Which are the traditional customer support channels?
The availability of the customer and technical support that a shared website hosting company offers will tell you a lot for the services that they provide too. In the event that you're allowed to use only emails or tickets, you have almost certainly come across a reseller and not the web hosting supplier. If this is the case, you may have to wait for a few days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to contact the true website hosting company for further assistance. When the supplier offers several ways of communication with fast response time that are available anytime, they are almost certainly the top provider, not a reseller. Which means that you'll get prompt assistance and top quality support since they will have immediate access to the servers where your account is. No matter what the trouble - sales or technical, it is generally better to be able to get in touch with your hosting company right away via your preferred way of communication.
24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our shared website hosting
services come with 24/7 support as well as several means of contact. In case you don't have an account yet, you can call us or take advantage of our live chat and consult with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up purchasing a service that you can't use effectively. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it requires additional investigation. Unlike the majority of suppliers out there today, we answer to all tickets within the hour, so you won't need to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you pick, you are able to reap the benefits of our 24/7 support services even on official holidays. Your websites will be available all the time and so will we. With many different communication options, you'll be able to pick the most convenient approach to get in touch with us and find out about our solutions if you don't have an account yet, or get support if you're already one of our customers. You're able to call us, start a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour response time guarantee, although it hardly ever takes over 20 mins to get assistance irrespective of the complexity of the issue. Using our customer and tech support services, we are there for you whenever you need us, not a couple of days after that.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting services
, you will not have to wait for more than an hour in order to get help for any kind of issue that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the support tickets which you open via your billing Control Panel or email messages that you send to our technical support team. We also have local telephone numbers in several countries globally as well as a live chat service where we can easily help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various ways of communication, so no matter what your question or issue is, there will always be somebody to assist you in a timely manner. If you need help with third-party software, which you cannot set up or which gives you troubles, you are able to reap the benefits of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you purchase a dedicated server
from our company, you're able to get in touch with us at any time using various channels and the max time that you'll need to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you'll be able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. If you have any basic questions or you'd like to learn more about our web hosting services before you order, you can use our live chat or you could call one of the local numbers that we have in several countries around the world. When you need assistance with third-party software that you are unable to install or manage properly, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.