Irrespective of the fact that the web hosting service provided by the different companies is approximately the same, every provider has got a personalized platform with its own tweaks and different ways to carry out particular things. For this reason, a huge knowledge base will be really helpful both for persons with little or no experience and for tech-savvy users who will eventually discover how certain procedures are executed, but will waste some time meanwhile. The purpose of such a knowledge base is to make the hosting service fast and simple to use, saving users lots of time and effort. The consequence is more pleased clients, as they can quickly find the info they are searching for, and substantially less work for the customer support team, because usually the vast majority of the inquiries and difficulties that customers have are already included in the knowledge base. Provided that the articles are well-written and encompass more topics, you will be able to get to know more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting plans come with an extensive knowledge base where you can find info about all the issues that you could possibly face and their resolutions. You can become aware of how to create and administer an electronic mailing list, how to use an .htaccess config file, or how to proceed if the settings of your email client are correct, but you are not able to send email messages, for example. We have done our best to be as comprehensive as possible and to encompass all the available options in order to save you time and efforts and to present you with different solutions for every problem. The knowledge base comprises educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find relevant articles about particular features and functions in each section of the Control Panel, while if you’d like to browse the whole list of articles, you can visit the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled a comprehensive online knowledge base for all our present and potential clients, so if you buy a semi-dedicated server package through us, you’ll be able to find any information that you’re searching for at any moment. We’ve got an enormous number of educational articles, which will help you understand better what’s going on in your account – "What’s PHP?" and "What are file permissions?" are only 2 examples. Our comprehensive guides will help you accomplish anything you like – unzip an archive, import a database, forward a domain, and so on. Furthermore, we also have troubleshooting instructions, which will permit you to discover what causes a particular problem and the potential solutions for it. If you’re unable to send email messages or your domain opens a 500 Internal Server Error message, for example, you can browse our knowledge base and resolve the issue immediately. The articles can be accessed through any section of the Control Panel, as well as through the all-encompassing Help section.