There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you pick is a ticketing system. It is the least complicated communication method for several reasons. In case no client support team member is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always be received. Besides, you can copy ‘n’ paste large bits of info without having to worry about printing errors, and in case a specific issue requires more time to be solved or a number of replies must be exchanged, all the info will be in one and the same location, so each party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you will need to use no less than 2 separate accounts and this number could increase if you wish to administer several domains. Furthermore, lots of hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.