There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you pick is a ticketing system. It is the least complicated communication method for several reasons. In case no client support team member is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always be received. Besides, you can copy ‘n’ paste large bits of info without having to worry about printing errors, and in case a specific issue requires more time to be solved or a number of replies must be exchanged, all the info will be in one and the same location, so each party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you will need to use no less than 2 separate accounts and this number could increase if you wish to administer several domains. Furthermore, lots of hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a response.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting services isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia Control Panel and you’ll be able to visit it at any time with only a few mouse clicks, without leaving your account. The ticketing system comes with a quick-search field, which will help you trace de facto any support ticket that you’ve already submitted, if necessary. Additionally, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to resolve a particular issue even before you actually send a ticket. The response time is no more than 60 minutes, which goes to say that you can receive swift assistance at any particular moment and if our customer service team recommends that you do something inside your account, you can do it right away without needing to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more convenient to manage everything from one single place, which is why we’ve incorporated a trouble ticket system into the in-house developed Hepsia Control Panel, which is available with every semi-dedicated server account. This will permit you to manage the communication with our help desk support team together with your account, which suggests that you will not have to memorize one more username for a different admin console. You’ll be able to open a new ticket or to track down the status of an old one with no more than a few mouse clicks while you are browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using an intelligent search option or check applicable FAQ articles, which contain solutions to commonly encountered obstacles. The inbuilt trouble ticket system is closely monitored 24/7 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you out.