A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It's an efficient way to get some info about the website hosting services or get some problem resolved because you're talking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the low chance of mistakes any time you exchange data like usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't need to stay on the chat all the time - you are able to do something else while the agent investigates the issue involved. Furthermore, you're able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the phone rates that you'll need to pay when you're calling to another country.
Live Chat Support in Shared Website Hosting
Together with the telephone and ticket support, we supply live chat support too. You'll be able to contact us every day, including weekends and holidays, and we will give you more information about the Linux shared website hosting services that we supply in case you are not among our customers yet, or about general and billing questions if you already have an account. Although for entirely tech matters you will need to open a ticket to our technical support team, because such issues need extra time to be resolved, you can still get in touch with us on the live chat for some technical information. For example, we're able to help you set up an email address in your e-mail client or troubleshoot various issues, saving you lots of time. Even if our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is accessible to all of our prospective and present clients. In case you're thinking about a new hosting account, you're able to chat in real time to one of our representatives and receive more details about our Linux semi-dedicated services so as to select the optimal package for your websites. If you already own an account with us, we will support you in a timely manner with billing, general and first-level technicalmatters. Even though in some instances you will need to open a support ticket because there are troubles that cannot be resolved through a live chat, we can help you with lots of basic jobs, such as installing an email account in an e-mail client or redirecting one domain to another. In this way, you'll get quick support and you'll save time and effort.