If you have a site, a problem might always appear and it does not automatically need to be connected to the web hosting service itself. For example, something might go wrong when you bring a web application up to date or some crucial data could be edited or deleted by mistake. No matter what the essence of the problem may be, you’ll have to touch base with the customer support team and request them to recover a backup or to assist you in troubleshooting the problem that you are experiencing. How quickly they’ll do it will predetermine the time that your websites will be offline. For specific websites such as social networking websites or e-commerce portals, an oft-repeated outage interval too often equals lost visitors and cash. Having said that, it is rather important for you to use the services of a web hosting company that offers not only a good help desk service, but also a timely one.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max response time for any helpdesk ticket that you submit or any e-mail that you send is only 1 hour, even if you contact us during weekends and official holidays. Irrespective of the nature of your issue or inquiry, we’ll lend you a helping hand instantaneously and will provide you with the needed information to resolve any problem with your websites. The real reaction time typically does not exceed fifteen-twenty minutes, so you can just forget about waiting around for hours and hours on end to get an issue fixed or what is even worse than that – waiting all day only to receive an answer that more information is necessary whilst nothing is sorted out. We will offer you assistance in no time purely because we understand precisely how valuable time can be in the dynamic digital sphere. The 1-hour response time guarantee applies to any billing or technical question that you might have with regard to our Linux shared website hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team reps will be at your service at all times and they’ll answer any ticket that you send via the hosting Control Panel within one hour max. The response time is guaranteed no matter if you’ve got a generic enquiry with regards to your semi-dedicated server or you bump into a problem and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we will be there to help you, as we are available 24/7 to attend to any billing, technical or general issue. In case you get in touch with us about anything that’s within our power, we’ll sort it out before we answer, so you won’t have to wait around for hours or even days while the problem lingers. If there’s something that you need to do on your end, we will provide you with the required details – what possible solutions to try out, what actions to take, etc.