Find out what hosting providers mean when they say "phone support".
If you have ever had a shared website hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for a lot of things it is better to talk to a live person on the phone rather than exchange support tickets or emails. In order to find out more about a service before you order it or in case something small needs to be done, for instance, it is really much easier and faster to do it in real time. When you have the option to talk with representatives by phone, it's also very likely that you are using the services of an actual website hosting provider, not just a reseller. The level of support that you'll get on the phone varies between different suppliers - from general issues to dedicated tech support. Generally the majority of suppliers offer pre-sales assistance and first level telephone support, while more complicated tech issues are managed via electronic mail or tickets.
Phone Support in Shared Website Hosting
All of our shared website hosting
packages come with phone support fourteen hours a day even on public holidays, therefore if you don't have an account yet, you can give us a call and find out more about our services or if we will meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so you'll be able to call the number that is closer to you. If you are an existing customer, we can assist you in a timely manner with all of the general and billing matters and with numerous technical matters to save you time and efforts - we are aware of the fact that often it's much easier talk to a live person and get things done without delay. Certainly, some issues cannot be taken care of on the telephone, so if this is the case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server
plans that we supply feature live phone support for fourteen hours every day. If you hesitate which plan will be suitable for your sites, you'd like to find out more about the plan's specifications or you need any other info on our solutions, you can call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our support representatives will assist you. If you currently own an account, you'll be able to get in touch with us about general and sales matters, although we're often able to assist with numerous tech issues as well. For strictly tech issues you should take advantage of our built-in ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the best option if the trouble can take longer time to be solved or it has to be escalated to our sysadmins.