Technical Support Channels
A One–Hour Ticket Response Guarantee
We provide a 60 min response warranty for any support ticket or email that you submit to our client support staff. We will speedily answer all general enquiries and forward right away the issue to our system administrators in case any additional assistance is needed. If you make use of our Optional Managed Services package, we’ll perform any of the included tasks at a time that has been agreed upon preliminary.
An Outstanding Client Support Service
Our client support staff will be at your disposal 24–7 should you need help working with our Web Control Panel or with any of the applications that we preinstall for your convenience on the server. Furthermore if you need help with the ordinary administration tasks on your server, you can make use of the Optional Managed Services package, that includes data backup disk storage space, Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server is equipped with our cost–free Web Control Panel, which boasts a fully detailed knowledge base and a selection of how–to video tutorials. Whenever you require help with the Web Control Panel, just press the Videos or Help buttons in the top right corner.