1 hour ticket response
We are specialized in supplying a prompt and proper solution to every tech support ticket sent by a customer. Our knowledgeable help desk support staff representatives will examine your situation and will offer you the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, our average client support ticket response time has proven to be 20 minutes.
A First–Class Customer Care Service
Each member of our help desk team has lots of years of experience in the Linux shared website hosting services field and the majority of them have worked for us for at least 5 years. They all are prepared to reply to all your inquiries in the most professional way possible.
A User–Friendly Help Center Section
To help you get a quick suggestion on how to use a particular service, we have implemented a very intuitive Help Center section in the Web Control Panel. You can browse through a huge collection of web hosting account management articles and website management articles, check out the F.A.Q. library or check our step–by–step video tutorials.