Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Solution Guarantee

  • Each ticket you post to the technical help and support team will be replied to within less than one hour. The regular issues are going to be responded to immediately. However, if the assistance inquiry you have sent calls for help from a licensed administrator, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Expert Customer Assistance Service

  • We’ll be online for you day and night to give you advices and client support and to help you with any problem that you may stumble upon as you are supervising your virtual server. We’re able to assist you with all installed in advance software, plus your Operating System, server administration panel (dependent upon the VPS type) and the Web Control Panel produced entirely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • An exhaustive and constantly updated knowledge base is built into our in–house built Web Control Panel. It includes quick tips on how to carry out all the primary site supervision duties. The Help section supplies comprehensive how to tutorials and step–by–step video training. You can reach the Help area by hitting the Help or Video buttons in the top right corner of each Control Panel section.